In today’s fast-paced world, staying connected is essential—whether for work, personal calls, or business communications. The Horizon App (commonly used with Horizon Communications or similar VoIP services) allows users to manage calls, voicemails, and messages efficiently. However, setting up a custom voicemail greeting or accessing voicemail audio can sometimes be confusing.
This guide will walk you through:
- Setting up your voicemail in the Horizon App
- Recording Software for Audio Message
- Convert Audio to Horizon wav format.
- Uploading a custom greeting
- Accessing and managing voicemail audio
- Troubleshooting common issues
Whether you’re a new user or looking to optimize your voicemail setup, this article will help you get the most out of the Horizon App.
Why Customize Your Voicemail?
A professional or personalized voicemail greeting ensures callers receive a clear, helpful message when you’re unavailable. It also helps: ✔ Improve caller experience – A friendly or professional greeting sets the right tone. ✔ Enhance business credibility – A well-recorded message reflects professionalism. ✔ Avoid missed opportunities – Callers know when to expect a callback.
Let’s dive into the setup process!
Free Audio Text converters to Voice Websites:
Basic Audio
Download Audacity (software to convert the audio file for Horizon )
https://www.audacityteam.org/download/mac
Load file (MP3) export as a 8-bit u-Law 8000Hz Mono
I have found any other settings don’t see to work.
Required Horizon Audio Settings
- Format: .wav
- Encoding: CCITT u-Law (or G.711 u-Law)
- Frequency: 8.000 kHz
- Bit Resolution: 8 Bit
- Channels: Mono
- Bit Rate: 7 kb/sec
Steps to Set Up Voicemail Greeting in Horizon App (General Guide)
1. Access Voicemail Settings
- Open the Horizon App (or your UC client).
- Navigate to the Voicemail or Call Settings section.
- This may be under a Phone or VoIP tab.
- Look for an option like “Voicemail Greeting” or “Personal Greeting.”
2. Record and Upload a Greeting
- Option 1: Record Directly
- Select “Record Greeting” (you may need to dial a voicemail access number first).
- Follow the prompts to record your message (e.g., “You’ve reached [Your Name]. Please leave a message after the tone.”).
- Save the recording.
- Option 2: Record from one of the audio sites or record direct to a computer using software like Garbage Band or voice Memo’s
- Option 3: Upload an Audio File once converted using Audacity software.
- Ensure the file meets the platform’s requirements (e.g, see above).
3. Set as Default Greeting
- Choose your recorded/uploaded greeting as the default or active voicemail message.
- Some systems allow separate greetings for busy or unavailable states.
4. Test Your Voicemail
- Call your number from another phone and let it go to voicemail.
- Verify that your greeting plays correctly.